Shipping policy
Shipping Policy
Last updated: June 2026
At NROMO Beauty, we want your order to reach you as quickly and safely as possible. Please review the following information regarding our shipping practices.
Shipping Availability
Orders are currently available for shipping within the United States only. We do not ship internationally at this time. If you place an order with a shipping address outside of the United States, the order will be canceled and a full refund will be issued.
Processing Time
All orders are processed within 2 to 5 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day. You will receive a confirmation email once your order has been placed and a second email with tracking information once your order has shipped.
Shipping Timeline
Once your order has been processed and shipped, delivery typically takes approximately 3 to 7 business days depending on your location within the United States. Please note that shipping timelines are estimates provided by our carriers and are not guaranteed. Delays may occur due to carrier volume, weather, natural disasters, or other circumstances beyond our control.
Free Shipping
Free standard shipping is available on all orders of $40 USD or more. The discount is automatically applied at checkout when your subtotal meets the threshold. Free shipping applies to standard domestic shipping within the United States only.
Shipping Rates
For orders under $40, shipping rates are calculated at checkout based on your shipping address and the items in your cart.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours after receiving the shipping confirmation email for the tracking information to update. If you have not received a shipping confirmation within 7 business days of placing your order, please contact us.
Incorrect Shipping Information
It is your responsibility to provide accurate and complete shipping information at the time of purchase. NROMO Beauty is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for any additional shipping charges required to reship the order.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, NROMO Beauty is not responsible for lost or stolen packages. We recommend selecting a secure delivery location. If your tracking shows delivered but you have not received your package, please first check with neighbors, building management, or your local carrier office. If you are still unable to locate your package, please contact us within 7 days of the delivery date and we will do our best to assist you.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photographs showing the issue. We will review your claim and provide either a replacement or a full refund. You will not be responsible for return shipping costs for confirmed damaged or incorrect orders.
PO Boxes and APO/FPO Addresses
We currently ship to PO Boxes and APO/FPO addresses within the United States. Please note that deliveries to these addresses may take longer than standard shipping timelines.
Contact Us
If you have any questions about shipping or need assistance with your order, please reach out to us through our Contact page at nromobeauty.com or email us at hello@nromobeauty.com.
NROMO Beauty LLC P.O. Box 341 221 N Third St Burbank, CA 91502 United States
