Refund policy
Return & Refund Policy
Effective Date: June 2026
At NROMO Beauty, we want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to assist you in accordance with the terms outlined below.
Eligibility for Returns
We accept returns on unopened, unused products in their original packaging. To be eligible for a return, items must be postmarked for return within 30 days of the original delivery date. Opened, used, or altered products are not eligible for return or refund. Bundle purchases, including The Essential Lip Ritual, follow the same return guidelines and must be returned as a complete set if both items are unopened.
How to Initiate a Return
To begin a return, please contact us through our Contact page at nromobeauty.com with your order number, the item or items you wish to return, and the reason for your return. Once your return request is approved, we will provide you with return shipping instructions. Please do not send items back without first receiving return authorization.
Return Shipping
Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of items shipped without tracking. NROMO Beauty is not responsible for returns that are lost, stolen, or damaged in transit back to us. Original shipping fees, if any, are not refundable on standard returns.
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. Approved refunds will be processed to your original payment method in U.S. dollars within approximately 7 to 10 business days. Please note that depending on your financial institution, it may take an additional billing cycle for the credit to appear on your statement.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number along with clear photographs showing the damage or the incorrect item received. Upon review and approval, we will provide either a replacement or a full refund, including any applicable shipping costs. You will not be required to cover return shipping for confirmed damaged or incorrect orders.
Non-Returnable Items
The following are not eligible for return or refund: any product that has been opened or used, items returned more than 30 days after delivery, and products not purchased directly through nromobeauty.com.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please initiate a return for the original product and place a new order.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, first check with your bank or credit card provider, as processing times may vary. If you have done so and still have not received your refund, please contact us so we can look into it.
Shipping Policy
Orders are currently available within the United States only. Processing time is 2 to 5 business days, with shipping taking approximately 3 to 7 business days after processing. Free shipping is available on all orders of $40 USD or more.
Contact Us
For any questions regarding returns, refunds, or order issues, please reach out through our Contact page at nromobeauty.com. We are here to help and will respond as quickly as possible.
Mailing Address: NROMO Beauty LLC P.O. Box 341 221 N Third St Burbank, CA 91502
California Consumer Rights
In accordance with California Civil Code Section 1723 and applicable consumer protection statutes, this policy does not limit or waive any rights you may have under California or federal law. California residents are entitled to certain protections regarding refunds and returns, and nothing in this policy is intended to override those protections.
© 2026 NROMO Beauty LLC. Los Angeles, CA.
