FAQ

Common questions.

Everything you need to know about the products, the routine, and ordering from NROMO Beauty.

What is LipOcean™?

LipOcean™ is a first-of-its-kind lotion-serum hybrid created specifically for the lips. Powered by Volulip™ Advanced Peptides, hyaluronic acid, aloe vera, kelp extract, nourishing seed oils and butters, and CoolAct®, it delivers lightweight hydration designed to help smooth the appearance of fine lines around the lips.

Is LipOcean™ a lip balm or lip gloss?

Neither. LipOcean™ is a first-of-its-kind lotion-serum hybrid created specifically for the lips, delivering the feel of skincare with a refreshing sensory experience.

What makes LipOcean™ different from traditional lip products?

LipOcean™ is a first-of-its-kind lotion-serum hybrid powered by Volulip™ Advanced Peptides, hyaluronic acid, and CoolAct®. It delivers lightweight hydration that helps smooth the appearance of fine lines around the lips, with a satin finish and a refreshing cooling sensation on application.

Is LipOcean™ sticky or glossy?

Neither. LipOcean™ has a lightweight lotion-serum texture with a satin finish that absorbs comfortably. It layers beautifully under lipstick or gloss without feeling sticky or heavy.

What is the cooling ceramic applicator?

The cooling ceramic applicator is naturally cool to the touch, providing a refreshing sensation as it glides the lotion-serum evenly across the lips. It's designed to make every application feel elevated and luxurious.

Can I use LipOcean™ every day?

Yes. LipOcean™ was created to be used daily as part of your lip care ritual.

How do I use the Dual-Sided Lip Care Tool?

Gently massage the silicone lip tool onto damp lips using circular motions to help prep the surface, then apply LipOcean™.

Can I use it every day?

We recommend using the lip tool 2 to 3 times per week, or as needed depending on your routine and sensitivity.

Is the Lip Care Tool reusable?

Yes. The silicone lip tool is reusable and easy to clean with soap and warm water after each use. Allow to air dry.

Does LipOcean™ contain fragrance?

No. LipOcean™ is formulated without added fragrance for a clean, comfortable lip care experience.

Can I wear LipOcean™ under makeup or lip liner?

Yes. LipOcean™ has a lightweight lotion-serum texture and satin finish that layers beautifully under lipstick, gloss, or lip liner. It also works beautifully worn alone for a natural, conditioned finish.

What is CoolAct®?

CoolAct® is a cooling agent used in the LipOcean™ formula that delivers a refreshing sensation on application, elevating the sensory experience of the lip care ritual.

Is LipOcean™ vegan and cruelty-free?

Yes. LipOcean™ is vegan and cruelty-free, and formulated without parabens, sulfates, gluten, or GMOs.

Where do you currently ship?

We currently ship within the United States only.

When will my order ship?

Orders are typically processed within 2 to 5 business days. Once shipped, delivery usually takes approximately 3 to 7 business days, depending on your location.

Do you offer free shipping?

Yes. Free shipping is available on all orders of $40 USD or more, automatically applied at checkout.

Can I cancel my order?

Orders may only be canceled within a limited timeframe before shipment. Once an order has been processed or shipped, cancellations are no longer guaranteed. Please reach out to us at hello@nromobeauty.com as soon as possible if you need to cancel.

What is your return policy?

Returns are accepted for unopened, unused products within 30 days of delivery. Customers are responsible for return shipping costs. For complete details, please review our Return and Refund Policy.

What if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photo proof so we can review and assist you. We will provide either a replacement or a full refund, including any applicable shipping costs.

STILL HAVE A QUESTION?

Reach out to us at hello@nromobeauty.com or visit our Contact page.